A little help with the next step.

Getting started

How do I install RuleNorth?

Choose Install on Shopify, select your store and review the app's requested access. Then open RuleNorth from your Shopify admin. Our setup walkthrough explains the screening preferences.

Where do I find it after installation?

Open RuleNorth from Apps in Shopify. Screening information also appears with the order, with a link to its details in RuleNorth.

Where can I compare plans?

The Pricing page explains the monthly plans, order allowances and trial. Review the terms displayed in Shopify when approving a subscription.

Screening results

What does No match found mean?

The current check completed with sufficient identity information for the included parties and no review candidate under your settings. Continue your usual order checks and fulfillment process.

Why does an order require review?

RuleNorth found a possible match or did not have enough identity information. Open the order's screening details to see the reason and available evidence.

What does Completed mean?

Your team has recorded a review decision. Open it to see Proceed or Do not proceed and the reason. Completed describes the review; the Shopify fulfillment status remains separate.

See the four screening statuses, including Pending.

Reviewing an order

How do I make a decision?

Compare the order details with the source evidence, including any missing or different information. Choose Proceed or Do not proceed and record your reason. One decision covers the current screened order and its possible matches.

Does RuleNorth hold or cancel an order?

Your team handles holds, cancellations and fulfillment in Shopify. Recording a screening decision does not perform those actions.

What if the evidence is inconclusive?

Keep the order in review while you follow your store's procedure for gathering information or seeking qualified advice. Product support can explain the interface; transaction-specific legal decisions need an appropriate adviser.

Changes and settings

What happens when an address changes?

Important changes to billing or shipping names, companies or addresses start a fresh check. Earlier screening and decisions stay in the order history.

What do the matching preferences change?

Broad, Standard and Narrow adjust name matching for future checks. Broad can surface more variations and more reviews. Narrow can reduce reviews while missing some variations. Changing the preference leaves earlier results unchanged.

Can my team receive notifications?

In Settings, save a notification email and choose notifications for orders needing review or screening problems. Use the link back to Shopify to read the order details.

Screening problems

Why is an order still Pending?

A current valid result is still needed. Open its details to see whether screening is underway or a problem prevented completion. Avoid treating Pending as a completed check.

Why does the app mention Shopify access?

A connection or permission problem can prevent the app from reading updates or showing a result in Shopify. Follow any access guidance displayed in the app. If the problem continues, contact us with the general error message and when it happened.

What happens if I uninstall?

New orders stop screening after uninstall. Contact us about product data or privacy requests; the Trust page explains the distinction.

Talk to the RuleNorth team.

Email hello@rulenorth.com with your question, the page you were using and a general description of what happened.